Why firms should optimize to signed cases, not leads
A lead is not a case. Two campaigns can produce the same number of form fills at the same cost, while one fills your calendar with retained matters and the other fills it with people who were never going to sign. If all you measure is leads, you can't tell them apart — and neither can Google or Meta, so they keep buying more of the cheap, low-intent traffic that looks good on a dashboard. The fix is to feed the platforms what actually happened: which lead became a consultation, which consultation became a signed case, and what that case was worth. Once that data flows back, the bidding shifts on its own toward the matters you want. That single change — measuring to signed cases instead of leads — is the difference between a legal account that drains budget and one that compounds.